Privacy policy

PRIVACY NOTICE
Last updated July 19, 2021

Thank you for choosing to be part of our community at Flourish & Flow ("Company", "we", "us", "our").  We are committed to protecting your personal information and your right  to privacy. If you have any questions or concerns about this privacy  notice, or our practices with regards to your personal information,  please contact us at hello.flourish.flow@gmail.com.

When you visit our website http://www.flourishandflow.co.uk (the "Website"),  and more generally, use any of our services (the "Services", which include the Website),  we appreciate that you are trusting us with your personal information.  We take your privacy very seriously. In this privacy notice, we seek to  explain to you in the clearest way possible what information we collect,  how we use it and what rights you have in relation to it. We hope you  take some time to read through it carefully, as it is important. If  there are any terms in this privacy notice that you do not agree with,  please discontinue use of our Services immediately.

This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as, any related services, sales, marketing or events.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE USE YOUR INFORMATION?

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

5. HOW LONG DO WE KEEP YOUR INFORMATION?

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

7. DO WE COLLECT INFORMATION FROM MINORS?

8. WHAT ARE YOUR PRIVACY RIGHTS?

9. CONTROLS FOR DO-NOT-TRACK FEATURES

10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

11. DO WE MAKE UPDATES TO THIS NOTICE?

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

13. HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short:  We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following:

Personal Information Provided by You. We collect names; phone numbers; email addresses; mailing addresses; and other similar information.

Payment Data. We may collect data necessary to process your payment if you make  purchases, such as your payment instrument number (such as a credit card  number), and the security code associated with your payment instrument.  All payment data is stored by PayPal. You may find their privacy notice link(s) here: https://www.paypal.com/webapps/mpp/ua/privacy-full.

All personal information that you provide to us must be true, complete and  accurate, and you must notify us of any changes to such personal  information.

Information automatically collected
In Short:  Some  information — such as your Internet Protocol (IP) address and/or  browser and device characteristics — is collected automatically when you  visit our Website.

We automatically collect certain information when you visit, use or navigate the Website.  This information does not reveal your specific identity (like your name  or contact information) but may include device and usage information,  such as your IP address, browser and device characteristics, operating  system, language preferences, referring URLs, device name, country,  location, information about how and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage and  performance information our servers automatically collect when you  access or use our Website and which we record in log files. Depending on how you interact with  us, this log data may include your IP address, device information,  browser type and settings and information about your activity in the Website (such  as the date/time stamps associated with your usage, pages and files  viewed, searches and other actions you take such as which features you  use), device event information (such as system activity, error reports  (sometimes called 'crash dumps') and hardware settings).

2. HOW DO WE USE YOUR INFORMATION?
In Short:  We  process your information for purposes based on legitimate business  interests, the fulfillment of our contract with you, compliance with our  legal obligations, and/or your consent.

We use personal information collected via our Website for a variety of business purposes described below. We process your  personal information for these purposes in reliance on our legitimate  business interests, in order to enter into or perform a contract with  you, with your consent, and/or for compliance with our legal  obligations. We indicate the specific processing grounds we rely on next  to each purpose listed below.

We use the information we collect or receive:

• To facilitate account creation and logon process. If you choose to link your account with us to a third-party account  (such as your Google or Facebook account), we use the information you  allowed us to collect from those third parties to facilitate account  creation and logon process for the performance of the contract.
• To post testimonials. We post testimonials on our Website that may contain personal information. Prior to posting a testimonial,  we will obtain your consent to use your name and the content of the  testimonial. If you wish to update, or delete your testimonial, please  contact us at hello.flourish.flow@gmail.com and be sure to include your name, testimonial location, and contact information.
• Request feedback. We may use your information to request feedback and to contact you about your use of our Website.
• To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user's consent.
• To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
• To send administrative information to you. We  may use your personal information to send you product, service and new  feature information and/or information about changes to our terms,  conditions, and policies.
• To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).
• To  enforce our terms, conditions and policies for business purposes, to  comply with legal and regulatory requirements or in connection with our  contract.
• To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
• Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Website.
• Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.
• To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.
• To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any  potential issues you might have with the use of our Services.
• To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal  information you send to us for our marketing purposes, if this is in  accordance with your marketing preferences. For example, when expressing  an interest in obtaining information about us or our Website,  subscribing to marketing or otherwise contacting us, we will collect  personal information from you. You can opt-out of our marketing emails  at any time (see the "WHAT ARE YOUR PRIVACY RIGHTS?" below).
• Deliver targeted advertising to you. We may use your information to develop and display personalized content  and advertising (and work with third parties who do so) tailored to  your interests and/or location and to measure its effectiveness.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
In Short:  We only share information with your consent, to comply with laws, to  provide you with services, to protect your rights, or to fulfill  business obligations.

We may process or share your data that we hold based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally required to do so  in order to comply with applicable law, governmental requests, a  judicial proceeding, court order, or legal process, such as in response  to a court order or a subpoena (including in response to public  authorities to meet national security or law enforcement requirements).
• Vital Interests: We may disclose your information where we believe it is necessary to  investigate, prevent, or take action regarding potential violations of  our policies, suspected fraud, situations involving potential threats to  the safety of any person and illegal activities, or as evidence in  litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during  negotiations of, any merger, sale of company assets, financing, or  acquisition of all or a portion of our business to another company.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short:  We may use cookies and other tracking technologies to collect and store your information.

We  may use cookies and similar tracking technologies (like web beacons and  pixels) to access or store information. Specific information about how  we use such technologies and how you can refuse certain cookies is set  out in our Cookie Notice.

5. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short:  We keep your information for as long as necessary to fulfill the  purposes outlined in this privacy notice unless otherwise required by  law.

We  will only keep your personal information for as long as it is necessary  for the purposes set out in this privacy notice, unless a longer  retention period is required or permitted by law (such as tax,  accounting or other legal requirements). No purpose in this notice will  require us keeping your personal information for longer than 2 years.

When  we have no ongoing legitimate business need to process your personal  information, we will either delete or anonymize such information, or, if  this is not possible (for example, because your personal information  has been stored in backup archives), then we will securely store your  personal information and isolate it from any further processing until  deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short:  We aim to protect your personal information through a system of organizational and technical security measures.

We  have implemented appropriate technical and organizational security  measures designed to protect the security of any personal information we  process. However, despite our safeguards and efforts to secure your  information, no electronic transmission over the Internet or information  storage technology can be guaranteed to be 100% secure, so we cannot  promise or guarantee that hackers, cybercriminals, or other unauthorized  third parties will not be able to defeat our security, and improperly  collect, access, steal, or modify your information. Although we will do  our best to protect your personal information, transmission of personal  information to and from our Website is at your own risk. You should only access the Website within a secure environment.

7. DO WE COLLECT INFORMATION FROM MINORS?
In Short:  We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Website,  you represent that you are at least 18 or that you are the parent or  guardian of such a minor and consent to such minor dependent’s use of  the Website.  If we learn that personal information from users less than 18 years of  age has been collected, we will deactivate the account and take  reasonable measures to promptly delete such data from our records. If  you become aware of any data we may have collected from children under  age 18, please contact us at hello.flourish.flow@gmail.com.

8. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In  some regions, such as the European Economic Area (EEA) and United  Kingdom (UK), you have rights that allow you greater access to and  control over your personal information. You may review, change, or terminate your account at any time.

In  some regions (like the EEA and UK), you have certain rights under  applicable data protection laws. These may include the right (i) to  request access and obtain a copy of your personal information, (ii) to  request rectification or erasure; (iii) to restrict the processing of  your personal information; and (iv) if applicable, to data portability.  In certain circumstances, you may also have the right to object to the  processing of your personal information. To make such a request, please  use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.
If  we are relying on your consent to process your personal information,  you have the right to withdraw your consent at any time. Please note  however that this will not affect the lawfulness of the processing  before its withdrawal, nor will it affect the processing of your  personal information conducted in reliance on lawful processing grounds  other than consent. If  you are a resident in the EEA or UK and you believe we are unlawfully  processing your personal information, you also have the right to  complain to your local data protection supervisory authority. You can  find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer,  you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this  could affect certain features or services of our Website. To opt-out of interest-based advertising by advertisers on our Website visit http://www.aboutads.info/choices/. 

9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most  web browsers and some mobile operating systems and mobile applications  include a Do-Not-Track ("DNT") feature or setting you can activate to  signal your privacy preference not to have data about your online  browsing activities monitored and collected. At this stage no uniform  technology standard for recognizing and implementing DNT signals has  been finalized. As such, we do not currently respond to DNT browser  signals or any other mechanism that automatically communicates your  choice not to be tracked online. If a standard for online tracking is  adopted that we must follow in the future, we will inform you about that  practice in a revised version of this privacy notice. 

10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short:  Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California  Civil Code Section 1798.83, also known as the "Shine The Light" law,  permits our users who are California residents to request and obtain  from us, once a year and free of charge, information about categories of  personal information (if any) we disclosed to third parties for direct  marketing purposes and the names and addresses of all third parties with  which we shared personal information in the immediately preceding  calendar year. If you are a California resident and would like to make  such a request, please submit your request in writing to us using the  contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Website, you have the right to request removal of unwanted data that you publicly post on the Website.  To request removal of such data, please contact us using the contact  information provided below, and include the email address associated  with your account and a statement that you reside in California. We will  make sure the data is not publicly displayed on the Website, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).

11. DO WE MAKE UPDATES TO THIS NOTICE?     
In Short:  Yes, we will update this notice as necessary to stay compliant with relevant laws.

We  may update this privacy notice from time to time. The updated version  will be indicated by an updated "Revised" date and the updated version  will be effective as soon as it is accessible. If we make material  changes to this privacy notice, we may notify you either by prominently  posting a notice of such changes or by directly sending you a  notification. We encourage you to review this privacy notice frequently  to be informed of how we are protecting your information.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?     
If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO), Zoe Hopper, by email at hello.flourish.flow@gmail.com, 

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?     
Based  on the applicable laws of your country, you may have the right to  request access to the personal information we collect from you, change  that information, or delete it in some circumstances. To request to  review, update, or delete your personal information, please visit: http://www.flourishandflow.co.uk.  

This privacy policy was created using Termly’s Privacy Policy Generator.